TV on the go. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I unscrewed it and there is a male isolator inside the box. 08K; 2. It's important not to use an extension lead. The Openreach sockets do not work for Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but. I don't have a Virgin wall socket. Installation: Wall socket issue. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Thank you. - 5411444. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. QuickStart, set up and connections. Have you checked to make sure there is no other kind of connection?. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Browse Virgin Media Virgin Media Community. 4 weeks ago. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Subscribe to RSS Feed; Mark Topic. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. I’ve got. . However, I do not have any of the specified wall sockets available. 2. 01-02-2023 10:59 - edited 01-02-2023 11:00. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. You have at least tested the ringing capacitor issue in the diagnostic process. 18-02-2023 10:23 - edited 18-02-2023 10:33. QuickStart, set up and connections. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. It also protects the network from 240 volts being fed to it by faulty TVs in your home. on 06-03-2023 09:36. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Options. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Community FAQ Sign in. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Whichever is the most suitable. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Community; Volt. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. 1 [or 192. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Getting Connected with Virgin Media is easy when you have a wall socket. Browse Virgin Media Virgin Media Community. TiVo. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. Options. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Home. 0 Kudos Reply. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. No Virgin Media wall socket on 16-10-2022 18:45. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hello, I'm trying to set up my Virgin Media broadband. However, I do not have any of the specified wall sockets available. Can I arrange an engineer asap? - 5228161. Connect the Hub’s power cable with the blue tab. When I was going to self-install it, I didn't find any wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Im a new VM customer, and am getting Broadband and phone. Thank you for your post and welcome to the community. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. 1) remove the attenuator from the existing cable, plug it into back of hub. Kit arrived today…no wall box so unable to install. How about using a 10m RJ11 to RJ11 telephone cable. I have noticed that i do not have any internal wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Can't get through to anybody for help! 0. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Mark as New; Bookmark this message;. I have also checked outside and there is no box either on my property or on m. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you're happy for us to get this booked. I am so sorry to hear that you seem to be missing a wall socket in the home. Community; Volt. 0 Kudos Reply. Stay safe online. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I was never asked if I had a wall box. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. There’s even no BT wall socket. Reply. Help; Virgin Media Virgin Media Community. There are no virgin sockets on the wall. I cannot find a Virgin wall socket within my flat. kkd1. Just had the Hub 3 delivered for Quickstart. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I just moved into a new apartment, and bought a broadband from virgin media. Gaming Support. I've got the same problem as above. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Some of the cables hanging out the wall were cut off after the house improvements. Tuning in. No wall socket Go to solution. TV. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I tried both the wires, it didn’t set up the WiFi. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin Mobile. Hi. You can also check for a loose cable as not all properties have a socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. AnthonyRaw1986. Account - Mobile. 1 ACCEPTED SOLUTION. Networking and WiFi. Past occupiers of your property may have removed. Very. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. However, I do not have any of the specified wall sockets available. FAQ Sign in. Choose the best spot for your wifi hub. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. QuickStart, set up and connections. Virgin Fibre Areas only. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. TiVo. Volt. QuickStart, set up and connections. on 25-09-2022 15:41. Got my virgin media self install kit but I don't have a virgin socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Re: No wall socket. i opted for the self install, however on inspection we - 5180915. Networking and WiFi. My understanding is you can only get the quick start kit if the house has had VM in the past. But I have no Virgin Media Wall socket in my - 5169521. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Home Phone. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Virgin cables must only be provided by isolated sockets provided by Virgin Media. on 15-02-2022 10:03. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There’s even no BT wall socket. All the wall sockets I can see are for BT. Home. But I have no Virgin Media Wall socket in my house. QuickStart, set up and connections. Hi there I moved house with my family and we wanted to move to Virgin Media. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Next you'll need to take your second adaptor and plug it into another wall socket. My Virgin Media App. -a power cable for the hub's adapter. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I was told when purchasing the broadband package that fibre was available here and already in. Networking and WiFi. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My VM Router is is my office adjacent to hall. We have the quickstart pack but sadly cannot get broadband set up and working. All forum topics; Previous topic;on 14-02-2023 17:21. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Tudor. One of them was Telewest. 13. Back a step. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. on 01-06-2022 21:59. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. No Virgin media wall socket JakeDobinson. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Speed. Reply. Browse Virgin Media Virgin Media Community. Community; Volt. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I have signed up as a new user for Virgin Fibre. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Stream from Virgin Media. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. #2. Options. Once connected it directly to a hub, a little bit loose, but then interne. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Or if the other end of the white cable is in a more useful. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Dave. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. them. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. 03. Virgin Media; My Virgin Media;. Volt. Rob. Don’t plug the power cable into a plug socket yet. I need to arrange for an engineer. Explain what needs to be done and book an engineer visit. V6. provided, I shall give them a call tomorrow. I am so sorry to hear that you seem to be missing a wall socket in the home. Tudor. Options. There is one Ethernet connection point and socket with a circle on the wall. VM BB TV Landline. Subscribe to RSS Feed; Mark Topic as New;. Aug 8, 2019. #1 I recently got Virgin broadband installed. I've looked for an external box but cannot find anything. You might like to try giving full details here first to get some advice. Networking and WiFi. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. However, I do not have any of the specified wall sockets available. Broadband. Networking and WiFi. Plug the cables into the Hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. but only the green light keep flashing. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Mark as New; Bookmark this message;. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Could I book an engineer and what number - 5155510. TV. The NTL cable termination box is outside. 0 Kudos Reply. Virgin Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Options. You can also identify a split socket looking at the side. Joining in Options. The installation should take around an hour. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I have a flashing green light on the hub itself. The only things visible inside the house are: a openreach Master socket 5. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Browse Virgin Media Virgin Media Community. Does anyone know how to get this to work with my. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. on 03-08-2020 18:05. Tried looking but can't see a way to book an engineer for this? Thanks. Volt. SpeedI recently applied and received the delivery for a virgin package of tv broadband. Speed. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. If you can't see anything obvious go. The answer is yes. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 0 Kudos. You should see a cable going through the wall and if you trace this inside, you should get the cable. Manage Your Account. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There is an external brown box and. They will run the cable underground. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Was told that an engineer would come out, look at the sockets and do the switchover. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Not able to set up my broadband. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Community FAQ Sign in. Virgin Media Quickstart set up. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. on 31-12-2021 10:47. Being connected to the internet is one of the most important modern essentials in 2022,. Also tried the Ethernet, not. See where this Helpful Answer was posted. You need to go outside and locate the brown or grey omnibox on the wall. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. QuickStart, set up and connections. 29-12-2022 20:58 - edited 29-12-2022 21:00. Quickstart is the quickest and easiest way to setup our services. The socket you need will be marked with the Virgin Media logo. I have only got one rectangular shaped white socket. both appear. 4 weeks ago. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. He spent time looking around outside and said he needed to speak to his - 5200239. Options. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. There must have been a previous installation or you would not have been offered a self install. on 23-10-2022 13:36. . @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Joining in. But I have no Virgin Media Wall - 5216419. 63K; 3. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I found some other soket but I don'. It seems that I need an electrian to install a wall socket. Don’t plug the power cable into a plug socket yet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. virgin media internal wall box. You can also check for a loose cable as not all properties have a socket. Connect the Hub’s power cable with the blue tab. Gaming Support. This seems to be the only way that i can speak to someone about the issue. Phone. As you can see in the photos, the phone point is far. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When plugged into either cable the hub just - 5440321. We have the quickstart pack but sadly cannot get broadband set up and working. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Options. 0 Kudos. You can also check for a loose cable as not all properties have a socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 2020 = £1,191,76. The metal box in photo 3 looks like a likely contender. Options. Wall socket. Being connected to the internet is one of the most important modern essentials in 20. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. V6. I just got Virgin Media kit and read all information carefully and checked - 5200805. Can I arrange an engineer asap? 0 Kudos Reply. No wall socket but wire from underneath floorboards. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. When I proceeded to set up my Hub 3 I quickly realised that. Incidentally the phone socket is redundant if not in use and can be safely removed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Both your fibre cable and Wi-Fi router will be plugged into this. I ve got a green light flashing from our HUB. signed up and was given the option of self installation. Internet connectivity is one of the. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Community; Volt. . I have taken a look on our side and it looks as though you have spoken with the team regarding this. TiVo. VM BB TV Landline. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have the quickstart pack but sadly cannot get broadband set up and working. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 10-02-2022 17:26. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. If no. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. It said to then wait at least an hour. The internal wall boxes are mostly oblong. New to the UK and just moved into our first home here. V6. Tudor. VM don't use fibre inside the property. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Being connected to the internet is one of the most important modern essentials in 20. Call the pre-installation and delivery team on 0800 052 1734. . Call the Pre-installation and delivery team on 0800 052 1734.